Always There Home Care & Consulting - FAQs
Have questions about our home care services? We're here to help. Below are answers to some of the questions families ask most often. If you don't find what you're looking for, please contact us—we're happy to assist.
Frequently Asked Questions
General Questions
➕ What is private-pay home care?
Private-pay home care is non-medical assistance paid directly by the client or their family rather than through Medicare or Medicaid. It provides personalized support that helps older adults and individuals with disabilities remain safe, comfortable, and independent in their own homes.
➕ What areas do you serve?
Always There Home Care & Consulting is committed to helping seniors and families remain safe, comfortable, and independent at home. As a nurse-owned agency with dementia-certified caregivers, we provide compassionate, personalized home care services throughout:
• Wake County
• Johnston County
• Wayne County
• Harnett County
• Lee County
• Wilson County
• Nash County
• Franklin County
• Sampson County
• Cumberland County
If you're unsure whether we serve your community, please contact us. We'd be happy to answer your questions and discuss how we can support you or your loved one.
➕ What services do you provide?
We offer a variety of non-medical home care services, including:
• Personal Care Assistance
• Companion Care
• Respite Care
• Post-Hospital Recovery Support
• Medication Reminders
• Meal Preparation
• Light Housekeeping
• Mobility & Transfer Assistance
• Transportation & Errands
Our care plans are personalized based on each client's individual needs.
➕ Is your care medical?
No. We provide non-medical home care designed to assist with activities of daily living and companionship. Our services complement medical care but do not replace skilled nursing or physician services.
Getting Started
➕ How do I know if my loved one needs home care?
Many families begin considering home care when they notice changes such as:
• Difficulty bathing or dressing
• Trouble preparing meals
• Forgetting medications
• Increased fall risk
• Memory changes
• Loneliness or isolation
• Family caregivers becoming overwhelmed
If you're unsure, we're happy to discuss your situation and recommend the appropriate level of care.
➕ How do we get started?
Getting started is simple:
1. Contact our office.
2. Schedule a complimentary consultation.
3. We'll learn about your loved one's needs.
4. We create a personalized care plan.
5. Care begins on a schedule that works for your family.
➕ Can care start quickly?
Yes. Depending on caregiver availability and your location, services can often begin within a short timeframe. Contact us to discuss your specific situation.
Care Services
➕ What is the minimum number of care hours?
Care schedules vary based on each client's needs. We offer flexible scheduling, from a few hours per visit to around-the-clock care.
➕ Do you provide 24-hour care?
Yes. We offer both hourly care and 24-hour support for clients who require continuous assistance.
➕ Can services change if needs change?
Absolutely. As your loved one's condition changes, we can adjust the care plan and schedule accordingly.
➕ Do caregivers help with dementia?
Yes. Our caregivers are trained to provide compassionate support for individuals living with dementia while promoting safety, routine, dignity, and meaningful engagement.
➕ Do you provide respite care?
Yes. Our respite care services allow family caregivers to take time to rest, work, travel, or attend to personal responsibilities while knowing their loved one is receiving compassionate care.
Caregivers
➕ Are your caregivers screened?
Yes. We carefully screen caregivers before they join our team to help ensure our clients receive dependable, compassionate care.
➕ Will we have the same caregiver each visit?
Whenever possible, we strive to provide consistent caregivers because we know familiarity helps build trust and comfort.
➕ Are your caregivers supervised?
Yes. Our team is overseen by experienced leadership to help ensure quality care and ongoing support for both clients and caregivers.
Payment & Insurance
➕ Does Medicare pay for your services?
Our services are private pay. Traditional Medicare generally does not cover ongoing non-medical personal care or companion care.
➕ Do you accept Medicaid?
Please contact us to discuss available payment options and determine whether any programs may apply to your situation.
➕ What forms of payment do you accept?
We'll discuss payment options during your consultation and explain all costs before services begin.
Family Questions
➕ Can family members be involved in the care plan?
Absolutely. We encourage family participation and believe the best care comes from working together with clients and their loved ones.
➕ Will I receive updates about my loved one's care?
Yes. We maintain open communication with families and are available to discuss changes, concerns, or updates regarding your loved one's care.
➕ What if my caregiver cannot make a scheduled visit?
If an unexpected situation occurs, we work quickly to arrange qualified coverage whenever possible so your loved one continues receiving care.
➕ Why Choose Always There Home Care & Consulting?
What makes Always There Home Care & Consulting different?
We are a nurse-owned home care agency dedicated to providing compassionate, personalized, and dependable care. Every client receives an individualized care plan designed to promote dignity, independence, and quality of life while remaining safely at home.
Still have questions?
We're here to help.
We'd be happy to answer your questions and help you determine the best care solution for your loved one.